Privacy & Cookie Policy

Privacy Policy


We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998 and GDPR.
 
In order to process your order, update you on its progress or contact you with queries, we ask for your full name, e-mail address, telephone number, billing address, delivery address, product selections, credit card or other payment information.
 
We may also collect information about where you are on the Internet (such as the website you came from, such as Google, IP address, domain types like .co.uk and .com), your browser type, the country where your Internet service provider is located, the pages of our site that were viewed during your visit, how long you stayed and any search terms that you used. This information is only used for our own research and to improve our website security and services to you.
 
Personal information you provide is used by us only for the following purposes:-
 
To improve your shopping experience.

To process your order and contact you in the event of a problem.

To assist in the delivery of your order by 3rd party delivery companies, such as Royal Mail, DPD, etc.
 
We will e-mail and/or telephone you to process and update you on your order and afterwards only if it's necessary do so. We will never pass on your e-mail address or personal information to a third party, other than our selected delivery companies. Only with your permission, we will email you to notify you of products or special offers that may be of interest to you.

We will never collect sensitive information about you without your explicit consent.
 
The information we hold (which does NOT include any financial information such as credit/debit card details) will be accurate and up to date. You can check the information that we hold about you by logging into your account or by contacting us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.


Credit/Debit Card Security

All payments are processed securely using a minimum 128 bit SSL encryption, at no time do we have access to your credit or debit card details. These are collected securely on our behalf by PayPal.  We at no time store your credit or debit card information.


Cookies

A number of our pages use cookies to remember:

  • your display preferences, such as contrast colour settings or font size
  • if you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won't be asked again)
  • if you have agreed (or not) to our use of cookies on this site

Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited.

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.

The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.